- Identify business goal
- Identify what you want to know
- Identify subgoals.
- Identify subgoal entities and attributes.
- Formalize measurement goals.
- Identify quantifiable questions and indicators related to subgoals.
- Identify data elements needed to be collected to construct the indicators.
- Define measures to be used and create operational definitions for them.
- Identify actions needed to implement the measures.
- Prepare a plan to implement the measure